Citadel Security starts our officers' careers with a rigorous and thorough training regimen. The training program is divided into three components: Company Orientation, Security Training, and On-Site Account Orientation. Those components are outlined here:
Company Orientation
- General policies and procedures
- Ethics and Code of Conduct
- Standards of appearance and professionalism
- Customer service and client relations
- Safety awareness and OSHA safety compliance
- Effective written and verbal communication
- Being for the team
- Cultural awareness and diversity
- Sexual harassment prevention
- Handling difficult people
- Organizational skills
- Problem solving skills
- Media interaction and public relations
Security Training
Our security training exceeds the Bureau of Security and Investigative Service (BSIS) minimum standards.
Topics covered:
- Powers of arrest and legal aspects of security
- Crime prevention and deterrence
- Communications procedures
- Observation techniques
- Equipment familiarization
- Arrest and control techniques
- Appropriate use of force
- Report writing and documentation
- Patrol procedures
- Interview techniques
- Traffic control procedures
- Fire prevention and suppression
- Emergency first aid and CPR (Red Cross certified)
- Conflict resolution and crisis intervention
- Crowd control procedures
- Bomb threats
- Strikes and labor disturbances
- Civil disturbances and unrest
- Natural disaster response and emergency preparedness
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